If you wish to return a product, please read through the following information and then follow our returns procedure.

Terms and Conditions for Returns

You can return any item bought online for a full refund within 14 days of receiving your original order, excluding the cost of the postage.

Refunds are issued via your original payment method and can take up to 10 days to appear in your account.

Goods may be returned for the following reasons: items faulty on arrival, items damaged in transit, items which become faulty during the warranty period or items deemed not fit for purpose.

All goods will be inspected on return prior to a refund being issued.

Wherever possible, returned items should include all original packaging.

In the unlikely event that an item is returned to us in an unsuitable condition, we may reject the return and send it back to you.

Returns Procedure

To return an item, please use the address below and provide us with your detail ( name and address) so we can find your order in our database and implement the refund, or replacement.

Items should be packaged carefully using original packaging materials where possible to prevent damage in transit. We also recommend that you retain proof of postage.We are unable to process returns until we have received the returned items at our offices. All returned goods must be sent to the address below.

Returns address:

The Kraabu Tree, Philbeach House, Dale, Pembrokeshire SA62 3QU

International Returns

If you need to return an International order, please get in touch with us before you post the item back to us.